Terms And Conditions Of Website Use
BY USING THIS WEBSITE, YOU CONFIRM THAT YOU ACCEPT THESE TERMS AND CONDITIONS
OF USE AND THAT YOU AGREE TO COMPLY WITH THEM.
IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF USE, YOU MUST LEAVE THIS WEBSITE.
This website is owned by LloydsPharmacy Ireland Limited trading as LloydsPharmacy (“LloydsPharmacy”), a company incorporated in Ireland under registration number 342371. LloydsPharmacy is regulated by the Pharmaceutical Society of Ireland and our “Ask the Pharmacist” service is run by qualified pharmacists each of whom is registered with the Pharmaceutical Society of Ireland. Please click here to access the terms and conditions which apply to the “Ask the Pharmacist” service.
If you have any queries or have a complaint regarding this website or any of the services provided on this website, please contact us by one of the following methods:
By phone: 01 2158800
By email: email@example.com
By post: LloydsPharmacy Ireland Ltd., United Drug House, Magna Drive, Magna Business Park, Citywest Road, Dublin 24, D24 XKE5, Ireland
As part of the registration process you will be asked to create a password. You are responsible for keeping this password confidential and for ensuring that it is not used by any other person. You will be responsible for all activities that occur under your password. If you believe that someone else knows your password you should notify us immediately.
The material on this website is directed solely at users accessing the website from Ireland. We make no representations that the materials on this website are appropriate or available for use in locations outside Ireland. If you choose to access this website from outside Ireland you do so at your own risk and are responsible for compliance with the relevant laws of your jurisdiction.
This website is made available free of charge. We do not guarantee that this website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of this website without notice and we will not be liable to you if, for any reason, this website is unavailable at any time or for any period.
LloydsPharmacy is the owner or licensee of all intellectual property rights in this website, and in the material published on it. These works are protected by copyright, trade mark, and other intellectual property rights around the world. You are permitted to print a hard copy and download extracts of any page from this website for your personal, non-commercial use, provided always that you do not alter or modify in any way the paper or digital copies of any materials you have printed off or downloaded and that you do not change or delete any copyright or other proprietary notices. Any other use and/or reproduction of material or software without our prior written consent, is prohibited and will constitute a breach of these Terms and Conditions of Use.
In the event that you do not comply with the above restrictions and a claim is bought against LloydsPharmacy as a result of your actions, we will pursue a claim against you for any losses and costs (including legal costs) that we may suffer.
You may not create and/or operate links to this website without our prior written consent.
We may from time to time and for your convenience provide links from this website to websites owned by third parties which are outside the control of LloydsPharmacy.
We shall not be responsible for the content on the pages of any third party website or publication.
LloydsPharmacy does not warrant or represent that the material on this website is up-to-date, complete or accurate or that this website will be free from defects or viruses.
Nothing contained in the pages of this website should be construed as a substitute for specific advice, diagnosis or treatment from an appropriate healthcare professional concerning your condition or personal circumstances. You should not act or delay in acting in reliance solely on the information on this website. If you are concerned about any medical condition or have any questions regarding your medication you should consult an appropriate healthcare professional immediately.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to this website or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage arising from or in connection with the use of, or inability to use, this website or the use of or reliance on any content displayed on this website.
We will not be liable for any loss or damage caused by a virus or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites to which this website provides a link. Such links should not be interpreted as an endorsement by us of those linked websites and we will not be liable for any loss or damage that may arise from your use of them.
Nothing in these Terms and Conditions of Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that may not be excluded or limited by Irish law.
You agree that these Terms and Conditions of Use will be governed by and construed in accordance with the laws of Ireland. Each of us hereby submits to the non-exclusive jurisdiction of the Irish courts.
LloydsPharmacy reserves the right to alter these Terms and Conditions of Use from time to time by posting new terms and conditions of use on this website. If you use this website after the posting of new terms and conditions of use, you will be deemed to agree with and be bound by such new terms and conditions of use.
We are committed to providing our customers with a range of natural and organic as well as ethically sourced products in order to promote sustainability and offer a wider choice to customers. In 2009 we launched a full natural skincare category in our stores which includes the following products:
Designed around the trilogy of simplicity, purity and vitality, Trilogy is New Zealand’s no. 1 natural skin and hair care range. Recognised for its commitment to environmental and ethical responsibility, this high-performance, fuss free, versatile and accessibly priced range combines the purest Certified Organic Rosehip Oil with powerful natural ingredients for ‘maximum effect on your skin and minimum effect on our environment ’.Trilogy Rosehip Oil is certified by BioGro accredited by IFOM (International Federation of Organic Agriculture Movements).
In Dublin, our pharmacies use OZO Waste Management for all waste. This is dumped as mixed waste and sorted from recyclables by OZO. At the OZO facility, all waste is sorted and segregated before being recycled into new products. OZO Waste Management work by their environmental policy statement which ensures their operations are managed in an environmentally friendly way. (source: www.ozo.ie/standards_compliances “Environmental Policy Statement”)
Outside Dublin, our waste management procedure is governed by the relevant Shopping Centre Management if the store is located in a centre or by the local waste management company otherwise.
At LloydsPharmacy we use recyclable bags only. This includes all of our customer bags, both front of shop and dispensary. In addition to this we are working to reduce the amount of bags consumed by ensuring our colleagues encourage all customers not to use or take a bag if not necessary.
We offer our customers a service to bring back their old or out of date medicines so that we can dispose of these safely. We also safely and appropriately dispose of Sharps for our patients.
All colleagues within our 74 pharmacies as well is in our Support Office in Cherrywood, Co Dublin are encouraged to ensure that energy is used as efficiently as possible. Computer monitors are switched off at night as well as any office equipment and all lights are switched off. In our pharmacies, this efficient use of energy is monitored and rewarded via our Steering Wheel measurement tool.
LloydsPharmacy participates in the WEEE Directive (waste electrical and electronic equipment). WEEE Ireland organises for the treatment and disposal of such items. The contribution to the Producer Recycling fund details is included on all of our receipts and we fulfill our take back obligation in all stores.
As a company, our energy is supplied by Airtricity. Airtricity is Ireland’s number 1 supplier and generator of green energy and has 32 operational wind farms throughout Europe, with a further 13 under construction. By harnessing the power of Ireland’s greatest natural resources, Airtricity ensures 100% of the electricity they generate in Ireland is from renewable sources.
(source: www.airtricity.com/about us)
We are currently researching our next steps for working towards reducing our carbon footprint by working with carbon management companies.
Our charity of the year for 2015 is The Irish Hospice Foundation
The Irish Hospice Foundation (IHF) is a national charity dedicated to all matters relating to dying, death and bereavement in Ireland.
Their vision is that no one should face death or bereavement without the care and support they need. Their mission is to achieve dignity,
comfort and choice for all people facing the end of life.
To learn more about The Irish Hospice Foundation visit their website www.hospicefoundation.ie
We will do our very best to assist you to cancel your order at any stage up to the point of dispatch without charge. Simply contact us on 1890 130018 (LoCall Number) or 053 9489655 Monday to Saturday 9am to 6pm. Please have your order reference number to hand when you call or quote this number in your email.
We are sorry but once an order has been dispatched it is not possible to cancel or change it. We will do our best to assist you through our returns process.
We currently offer delivery to all counties in the Republic of Ireland.
We offer free delivery on all orders €40 or over in value. There is a charge of €4.99 on any order under €40.
Either you or someone over the age of 18 must be present to accept delivery of your online order. If you are not at home when our courier arrives, our courier will leave a card with the details of how to contact their depot. You can then arrange an alternative delivery time or collect your order from their depot if this is more convenient for you.
We accept payment via PayPal, Visa, MasterCard and debit cards that have a Visa or MasterCard logo.
We will always endeavor to have the items you require in stock. In the event of any items being out of stock; a member of the LloydsPharmacy Online Team will contact you with the details allowing you the opportunity to advise us how best to proceed.
Yes, simply provide your address and contact details.
Terms And Conditions Of Sale
THE FOLLOWING TERMS AND CONDITIONS OF SALE APPLY TO THE PURCHASE OF GOODS FROM LLOYDSPHARMACY.IE. THESE ARE ADDITIONAL TO AND SUPPLEMENT OUR GENERAL WEBSITE TERMS AND CONDITIONS OF USE WHICH ALSO APPLY.
THESE TERMS AND CONDITIONS MAY BE AMENDED AT ANY TIME AND THE TERMS AND CONDITIONS THAT APPLY FOR EACH ORDER WILL BE THOSE ON THE WEBSITE AT THE TIME YOU PLACE YOUR ORDER.
NOTHING IN THESE TERMS AND CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.
Unfortunately, we can only accept orders from and despatch orders to addresses in Ireland and Northern Ireland.
You must be aged 18 or over to order products from our website. By placing an order, you are confirming that you are at least 18 years of age.
Ordering Medicinal Products
To help us ensure that you are getting the best possible care, when you place an order for any medicinal product from us you will be asked to answer a number of questions. Please answer these questions as accurately and as fully as possible. You will also be asked to confirm and agree that you have fully read and understood the product information and the guidance on the particular medicine’s use provided. It is important that you take the time to read this information and that you contact us if you have any queries. By ordering medicinal products from this website you also confirm and agree that you will not abuse or misuse any medicinal product purchased from this site.
We only sell items to consumers. You agree not to use any item purchased from this website for commercial, business or re-sale purposes.
All prices on this website are in euros and include VAT unless expressly stated otherwise. We try to ensure that all pricing information on our website is accurate but occasionally errors may occur. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. If the actual price of the item is higher than that displayed on the website at the time you placed your order, we will contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms.
In providing payment or payment details via PayPal, you confirm that you are authorised to use the PayPal account and details and authorise us or the payment service provider to take payment in full for the items in your order, delivery charges and any other charges that become due to us under these terms. To pay by PayPal you need a login for PayPal, which you can also create during the payment process. For more information about payment via PayPal, please see www.paypal.com.
We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser that you view on screen may differ from the actual colours of products supplied.
When we receive an order from you to purchase items from this website, you are making an offer to buy goods. This order will not be binding until we send you an email confirming that we have dispatched the ordered items to you or you receive the items, whichever happens first. Our professional codes of conduct and legal restrictions may limit the number of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. If any ordered item is out of stock, we will send you an email notifying you of this fact and will refund the cost of the item. We reserve the right to reject any order.
Delivery costs will be added to the cost of your order. The cost of delivery will depend on the total cost of your ordered items and will automatically be added to the “Item Summary” section of the Payment Details page prior to you completing your order.
Estimated Delivery Time
3 Working Days
Delivery on Orders over €40
3 Working Days
Business Days are Monday - Friday (excluding bank and public holidays).
We aim to despatch orders within 2 days of confirming your order. If your order is delayed by more than 7 days we will give you the option to cancel your order.
Delivery timescales are approximate and subject to availability. We cannot give any guarantees as to the precise timing of a delivery. We do not take responsibility for delays once the products have been dispatched from our warehouse. All orders from this website are traceable and require a signature upon delivery.
You can track you order using the link provided in the email we sent you confirming your order or using the link below:
Please ensure that your delivery address is correct (including postcode) before paying for your order. We are unable to take responsibility for the loss of a parcel where incorrect or incomplete delivery details have been provided.
Although we will make every effort to ensure your products are delivered within the time stated, we have no responsibility for any loss or damage arising as a result of the late delivery or non-delivery of products. No compensation is payable to the customer for delayed receipt or inconvenience.
You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately.
Right to Cancel
If you are not happy with an item, please let us know within 14 days from the date of receipt of your order that you wish to cancel the ordered item. You can let us know by either (i) returning the items with the returns form within the 14 day period or by contacting us within the 14 day period:
Call: 1890 130018 (LoCall Number)
OR +353 (0)53 9489655 Monday to Saturday 9am to 6pm
Once you cancel your order within 14 days following the date of receipt of your order and we receive your returned item within 14 days of your notification of cancellation we are happy to provide a refund provided the products are unopened, unused and in the original packaging.
Items must be returned in the condition you received them. For health protection and hygiene reasons, we are unable to offer refunds, replacements or exchanges on certain medical or personal care items that have been opened or any product with a hygiene seal that has been broken (unless you are returning them because they are damaged or faulty).
How to Return Items
You can return your items either by post or in person to a LloydsPharmacy Store convenient to you. Returns must be received by us within 14 days of you notifying us that you wish to return your items.
To return the items in store, you will need a copy of your order confirmation.
To return items by post, please repackage them carefully and send them back to the LloydsPharmcy named on the retun label which is enclosed with your items.
Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take 10-14 Business Days to be credited to your account, depending on your card provider.
We will refund any standard postage paid on orders returned in full. Unfortunately, we do not refund postage on returns of part-orders. If you do not receive your refund within 14 days of us receiving the returned items, please contact us: firstname.lastname@example.org
If you have paid for your order by PayPal, you can only return your order by post. PayPal orders cannot be returned to store.
In the unfortunate event that any item that we have supplied is faulty or has been damaged in transit, please contact us as soon as possible after receiving the item. We will require details of the damage or fault and also the order reference number relating to the item. If you contact us within 30 days and supply the requisite information, we will either refund the cost of the item (including any delivery charges incurred) or replace or repair the item free of charge. This does not apply to items that have failed due to wear and tear. You may have additional manufacturers’ warranties with some products, such as electrical items, giving you additional rights and you should check these carefully.
A notification of damaged or faulty products after 30 days from the date of delivery will be considered on a case by case basis. A full refund or replacement is not guaranteed after the expiry of the 30 day period. Any goods notified to us as being damaged or faulty after 6 months from the date of delivery will not be refunded or replaced.
Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price paid by you for that order. Any typographical or other error on this website is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.
Nothing in these Terms and Conditions of Sale excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that may not be excluded or limited by Irish law.
Waste Electrical and Electronic Equipment (WEEE) and waste batteries should not be placed in your waste disposal or recycling bins. WEEE is taken back free of charge at electrical retail outlets on a one-for-one like-for-like basis. If you have purchased an electrical item from this website and would like to return the old electrical item that it is replacing, please bring your old electrical item, together with proof of purchase of your new item to any LloydsPharmacy store and we will recycle it for you. There is also a bin for small batteries in each LloydsPharmacy store. Local authority civic amenity facilities also take back WEEE and waste batteries free of charge. WEEE and waste battery recycling is free.
Not all products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate an existing condition. You should check with your GP before using any medical product. FAILURE TO DO SO MAY SERIOUSLY DAMAGE YOUR HEATH.
We currently offer two different types of gift certificates: 1) Gift Vouchers and 2) E-Vouchers
Gift Vouchers are a paper certificate delivered to the address you specify at the time of order. Gift Vouchers ordered through this website may be redeemed, in full or part payment of products on this website or in any LloydsPharmacy store in Ireland. Unfortunately, it is not currently possible to redeem our Gift Vouchers in LloydsPharmacy stores in Northern Ireland or on any other LloydsPharmacy website.
When you order a Gift Voucher, please ensure to enter the recipient’s email address correctly. We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the Gift Voucher.
Gift Vouchers expire 12 months from the date of issue.
Only one Gift Voucher may be used per transaction. Where a Gift Voucher is used the transaction value will be deducted and a new Gift Voucher to the value of the balance will be issued by post (if ordering products online) or in the store where the Gift Voucher is being part-redeemed. Gift Vouchers may be exchanged for goods of a higher value with the difference paid by cash (in store), card (in store or on this website) or Paypal (website only).
E-Vouchers are a paperless, electronic voucher only redeemable on this website. They will be delivered to the email address you specify at the time of order.
E-Vouchers expire 12 months from the date of issue.
Only one E-Voucher may be used per transaction. Where an E-Voucher is used the transaction value will be deducted and a new E-Voucher to the value of the balance will be sent to the email address provided at the time the items are purchased using the E-Voucher. E-Vouchers may be exchanged for goods of a higher value with the difference paid using a card or through Paypal.
Please note the following general conditions relating to all gift certificates
E-Vouchers may be exchanged for goods of a higher value with the difference paid using a card or through Paypal.
Gift certificates that are lost, stolen, destroyed or used without permission of the intended recipient will not be replaced. Please protect gift vouchers as you would cash.
Offers and promotions (including gifts with purchase and discounts) on this website do not apply to the purchase of gift certificates.
Gift certificates cannot be used to purchase a further gift certificate.
Gift certificates cannot be exchanged for cash.
Due to legal restrictions, gift certificates cannot be redeemed, either online or in our stores (as appropriate) against any medicinal product or infant formula milk.
All material published in this newsletter is provided for general information purposes only and is not a substitute for specific advice, diagnosis and/or treatment from an appropriate healthcare professional concerning your condition or personal circumstances. You should not act or delay in acting in reliance solely on the information in this newsletter. If you are concerned about a medical condition or have any questions regarding your medication you should consult an appropriate healthcare professional immediately.
Whilst every effort is made to provide you with reliable and accurate information, LloydsPharmacy Ireland Limited gives no warranty of any kind in relation to the information in this newsletter or as regards the completeness or accuracy of any such information. LloydsPharmacy Ireland Limited shall have no liability for any loss or damage arising from the use of or reliance upon any such information or for any errors or omissions therein.