Our Customer Promise
Our mission is to deliver a healthcare service that inspires more positive lives.
- No-quibble refund policy.
- Sound advice and recommendations from knowledgeable, highly-trained colleagues.
We care about your health and wellness.
- We welcome your comments, compliments and complaints as we value your feedback.
- We offer a warm and friendly greeting for you accompanied by prompt customer service as we value your time.
- We are part of your local community and are available to you when you need us.
- Communicating with you, our customer, in an effective and timely manner.
- Your safety is key; we have installed defibrillators in all our pharmacies.
- We are committed to investigating and developing innovative, best-practice ways of working to deliver the best possible services and solutions for you.
- We go the extra mile for you. With our ‘Never Say No’ customer promise we will always find a solution.
- You will always encounter a positive and committed attitude from us to help you get well and stay well. Download our Customer Promise here.