LloydsPharmacy Ireland Limited has its registered office at United Drug House, Magna Drive, Magna Park, Citywest Road, D24 XKE5. LloydsPharmacy Ireland Limited is part of the McKesson Europe AG (our “Group”).
Please note this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this site. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
The protection of your privacy and the confidentiality of your data are of the utmost importance to us and we highly value your trust in the Lloyds-Shop. This policy sets out the type of information we collect about you, how we will use it and the security measures we take to keep your information safe.
LloydsPharmacy fully respects your right to privacy, and will not collect any personal information about you on this website or any of the websites we operate without your clear permission. Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality, strictly in accordance with the relevant Data Protection Acts.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorised to disclose it to us, and to consent to its use on their behalf, before doing so.
The Information We Collect
Shopping at the Lloyds Online Shop offers you a great number of advantages such as an enhanced user experience, great customer service and the benefit of an innovative healthcare service. In order for us to provide these services to you, we will collect, store and process personal information about you from our website (including where shopping baskets are abandoned), telephone calls with you and email, written and oral communications.
Personal information includes details such as your name, address, email address, phone number, credit card details and details that are relevant to the service in which you are interested.
If you register for our Ask the Pharmacist service, we may also collect sensitive personal information regarding your (or, if using the service on behalf of your child aged under 18 years, your child’s) health matters.
How we will use your information
We, and our Group, will primarily use your personal data:
- to provide you with the services you have requested or products you have purchased.
- to communicate with you in the event that any services requested are unavailable or if there is a problem with your order.
- for record keeping purposes
- to carry out market research so we can improve the services we offer.
- to track and analyse activity on our website, in compliance with the 2011 ePrivacy Directive (EU).
- to create an individual profile for you so we can enhance your user experience.
We may also contact you from time to time for the purpose of carrying out market research so we can improve the services we offer. We will only contact you if you have consented to direct contact.
If you are interested in receiving further information from us, you can sign up to our Newsletters.
Use and storage of your information
The processing of your data will be in full compliance with all applicable data protection and other laws. Your data will be treated as strictly confidential. Your personal data will not be disclosed to any third party outside of our Group without your explicit consent or if not explicitly permitted by law.
At LloydsPharmacy, we understand that our customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, and especially your payment details, using cutting-edge security technology.
We have employed specialists from industry leaders to help us design and implement our security systems to the highest standards to ensure that our computer systems and databases are protected against unauthorised disclosure, use, loss and damage. All credit card transactions are made via a secure payment gateway and credit card information is encrypted and firewall protected.
Use of you information outside the European Union
Some of the organisations to which we may disclose personal information may be situated outside of the European Union. In order to provide the products and services you require, we may need to transfer your/their personal information to these countries some of which do not have laws that protect privacy rights as extensively as in the Ireland. If we do transfer your personal information to other territories, we will take proper steps to ensure that the information is protected in accordance with European legislation.
Right of access to personal data
Upon request, LloydsPharmacy Ireland Ltd will inform you immediately, which personal data is stored by us, as defined by Irish law. If, despite our efforts to ensure correct and up-to-date data, information is wrongly recorded, then we will immediately correct it as soon as you have provided us with the correct data.
We will inform you in writing on request whether your personal data have been saved and what details are held. In the event that incorrect data have been saved, we will rectify this on receiving written notification from you.
You can revoke your consent at any time by sending an e-mail, letter or phone call to our details below.
Your right to access your personal information
You have the right to receive a copy of the personal information that we hold about you. The same right applies to any other person whose personal information you provide to us.
How to contact us
firstname.lastname@example.org, or by phoning the following number: +353 1 215 8800,
or by sending a letter to the following address:
LloydsPharmacy Ireland Ltd
c/o Data Protection Coordinator
United Drug House,
Magna Business Park,
Citywest Road, D24XKE
This document was updated in October 2017.