Cookie, Privacy & Security Policy
A cookie is a string of information that is stored on your computer’s hard drive when you visit a website and is used to record how you use and navigate a website. Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website by allowing us to tailor what you see on the site in accordance with your previous preferences and make it more user friendly.
Our cookies do not store financial information or information which is capable of directly identifying you (such as your name or address).
What we track
We use industry standard third party tracking or persistent cookies through Google Analytics to track the number of visits to our website, where each visitor came from (i.e. the site visited prior to coming to our sites), what each visitor views on the website, whether the visitor proceeds to purchase products or abandons their shopping basket, and where each visitor goes to from our site (the next site visited after ours).
How to manage cookies
Throughout your journey on lloydspharmacy.ie you may notice that there is content from other websites, for example a video from YouTube. We also offer you the opportunity to further engage with us and share information with others using social networks such as Facebook and Twitter. This content is added so we can keep you up to date with carefully selected information that you may find relevant or of interest. This can, however, result in these websites sending cookies that are outside the control of LloydsPharmacy. Consequently we suggest you check any third-party websites for more information about their cookies and how you can manage them.
Further information about cookies:
To find out more about cookies, how they work and how to manage them, visit www.allaboutcookies.org
BY USING THIS WEBSITE AND PROVIDING US WITH YOUR INFORMATION, YOU INDICATE YOUR CONSENT TO US (AND CERTAIN THIRD PARTIES) COLLECTING AND USING YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE TERMS SET OUT IN THIS POLICY.
LloydsPharmacy is the trading name of Unicare Pharmacy Limited which has its registered office at Second Floor Block AD, Cherrywood Science & Technology Park, Cabinteely, Co Dublin. Unicare Pharmacy Limited are part of the Celesio Group (our “Group”).
The protection of your privacy and the confidentiality of your data are of the utmost importance to us and we highly value your trust in the Lloyds-Shop. This policy sets out the type of information we collect about you, how we will use it and the security measures we take to keep your information safe.
The Information We Collect
Shopping at the Lloyds-Shop offers you a great number of advantages such as an enhanced user experience, great customer service and the benefit of an innovative healthcare service. In order for us to provide these services to you, we will collect, store and process personal information about you from our website (including where shopping baskets are abandoned), telephone calls with you and email, written and oral communications.
Personal information includes details such as your name, address, email address, phone number, credit card details and details that are relevant to the service in which you are interested.
If you register for our Ask the Pharmacist service, we may also collect sensitive personal information regarding your (or, if using the service on behalf of your child aged under 18 years, your child’s) health matters.
How we will Use Your Information
We, and our Group, will primarily use your personal data:
- to provide you with the services you have requested or products you have purchased.
- to communicate with you in the event that any services requested are unavailable or if there is a problem with your order.
- for record keeping purposes.
- to carry out market research so we can improve the services we offer.
- to track and analyse activity on our website.
- to create an individual profile for you so we can enhance your user experience.
We may also contact you from time to time for the purpose of carrying out market research so we can improve the services we offer.
If you are interested in receiving further information from us, you can sign up to our Newsletters.
Use and Storage of Your Information
The processing of your data will be in full compliance with all applicable data protection and other laws. Your data will be stored only within the EU and will be treated as strictly confidential. Your personal data will not be disclosed to any third party outside of our Group without your explicit consent or if not explicitly permitted by law.
At LloydsPharmacy, we understand that our customers are concerned about the security of their debit and credit card details. We take significant steps to protect all your information, and especially your payment details, using cutting-edge security technology.
We have employed specialists from industry leaders to help us design and implement our security systems to the highest standards to ensure that our computer systems and databases are protected against unauthorised disclosure, use, loss and damage. All credit card transactions are made via a secure payment gateway and credit card information is encrypted and firewall protected.
Contacting Lloyds and Unicare
If you have any questions, complaints or concerns about the way how we collect, store or use your personal data, please contact our customer service department using the contact details provided below. Please also contact our customer service department if you would like to access, review or correct your personal data collected, stored or processed by us. In the event that you want part of your data deleted, please let us know precisely which information you want deleted as otherwise we have to delete all data related to you which may affect your future user experience on the website.
Unicare Pharmacy Limited t/a LloydsPharmacy
Phone: 01 2158800,
LloydsPharmacy Customer Service
2nd Floor Block AD
Cherrywood Science and Technology Park,